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All orders are shipped within 24 hours excluding weekends and public holidays. For example, if you place your order and confirm your payment on Monday, your parcel will be shipped the next working day, which is Tuesday. However, if you order on Saturday, your parcel will be shipped on Monday. There is no shipment on public holidays.
All orders are given a delivery tracking number which allows you to track your package. We only ship to Indonesian address.
Your order status will be available instantly after your order has been placed, by simply clicking on the “My Account Details” link at the top right corner of every page of our site. From there, you will be able to view information about your order. Please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.
We offer three options of service by JNE for shipments:
You can check the shipping rate and duration from JNE website or simply by clicking here
When you place an order online and enter your address, you’ll find the three shipping options to choose from. JNE OKE is not available for Jakarta area. In that case, you will only find two shipping options available. You can also opt for insurance if you would like to insure your parcel.
Please pick the right option and it will automatically calculate the shipping costs.
If the item you purchase is considered bulky than heavy, it will be considered as volumetric (or dimensional) weight, which means that it is calculated based on the space it occupies, rather than the actual weight. The volumetric weight is calculated and compared with the actual weight of the item; the higher weight is used to calculate the shipping cost.